Quality Policy

Our promise to you as our customers is to: On arrival, We will attend to you promptly. Listen carefully to your requirements and concerns and agree on the work that needs to be carried out on your vehicle. Thoroughly explain all repairs that will need to be performed and review all costs. Agree a time when your vehicle will be ready for pickup. During the day we will Have only fully Hyundai-trained technicians carry our work on your vehicle. Check for any software updates recommended by Hyundai and perform those free of charge. Offer professional recommendations if we identify any parts needing replacement and explain if these need to be replaced immediately or at a later date.

Obtain your prior authorization before commencing any additional work Use only genuine Hyundai parts. Ensure the vehicle is returned at the time agreed, making a courtesy call to let you know the car is ready, in a clean and showroom-ready condition. On collection, we will Explain the invoice to you to ensure you understand the work that has been carried out. Following your visit Make contact within 3 business days to ensure you are satisfied with the service provided and note any necessary improvements in our service for the future.